Go Create Craft Terms and Conditions Last updated: 21 Mar 2026
A quick welcome 👋
These Terms & Conditions explain how you can use our website and purchase from Go Create Craft. By using our site, you agree to these terms.
We’ve written them to be clear and fair. If anything feels unclear, just get in touch.
Contact:Â enquiries@gocreatecraft.co.uk
Who we are
Go Create Craft is a UK-based creative business offering books, digital content, tutorials, workshops and inspiration for crafters.
Using our website
You agree to use our website in a way that is:
- lawful
- respectful
- not harmful to the site or other users
Please don’t attempt to:
- hack or disrupt the site
- copy or misuse content without permission
- use our content for commercial purposes without consent
Intellectual property
All content on this website belongs to Go Create Craft unless stated otherwise.
This includes:
- text
- images
- graphics
- tutorials
- downloads
- branding and designs
You are very welcome to:
- use ideas for personal crafting
- share links to our content
But you may not:
- copy and redistribute content
- resell or republish our materials
- claim our work as your own
If you’d like to collaborate or use content, just ask — we’re friendly.
Products and purchases
When you buy from us, you agree that:
- all information you provide is accurate
- you are authorised to use the payment method
- you understand what you are purchasing
We do our best to ensure:
- product descriptions are accurate
- images reflect the product as closely as possible
Pricing
All prices are listed in GBP (£) unless stated otherwise.
We reserve the right to:
- change prices at any time
- correct errors in pricing or product information
Payments
Payments are processed securely via trusted providers (such as Stripe, PayPal or similar).
We do not store your full payment details.
Delivery (for physical products)
Lulu books
We aim to dispatch orders for books printed on demand within two weeks (dependent on workload at our printers). These are despatched directly from our printers and tracking information will be provided. You can also contact us if an additional point of contact is needed.
Other physical products
From time to time we may offer additional physical products through our store. These will be despatched within 48 hours of authorising your order.
Delivery times may vary depending on location and external factors. We are not responsible for delays caused by postal services.
Digital products
Digital Products and Tutorials
Digital products are delivered electronically. Once accessed or downloaded, they are non-refundable unless faulty.
Bookings for virtual classes
Bookings are fully refundable up to 5 days before the booking. From 5 days to 48 hours, 50% shall be refunded. 48 to 0 hours before booking, no refund shall be given. In the event of unforeseen circumstances, the business’ decision will be final.
Refunds and returns
Physical products
If something isn’t right, please contact us within 14 days of receiving your order.
You may be eligible for a return or refund if:
- the item is faulty
- the item is not as described
Returned items must be in their original, resalable condition.
Digital products
Due to the nature of digital content, refunds are not usually offered once access has been provided.
Workshops, courses or events (if applicable)
Workshops, one-to-one sessions and classes:
- bookings may be non-refundable or subject to a cancellation window (see below)
- we reserve the right to reschedule if necessary
- if we cancel, you will be offered a refund or re-booked for an alternative date
Bookings are fully refundable up to 5 days before the booking. From 5 days to 48 hours, 50% shall be refunded. 48 to 0 hours before booking, no refund shall be given. In the event of unforeseen circumstances, the business’ decision will be final.
Limitation of liability
We aim to provide accurate, helpful and inspiring content, but:
- we cannot guarantee the website will always be error-free
- we are not liable for losses resulting from use of the site or products, except where required by law
Nothing in these terms excludes your legal rights under UK consumer law.
External links
We may link to other websites. We are not responsible for their content or policies.
Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
Governing law
These terms are governed by the laws of England and Wales.
Contact
Go Create Craft
Email: enquiries@gocreatecraft.co.uk
Location: United Kingdom